Whereas the City of Markham maintains teams of Provincial Offences Officers to enforce municipal bylaws; and,
Whereas a new Manager of Bylaw and Regulatory Services will join the City on November 15, 2021; and,
Whereas other City Divisions, including Animal Care Services and Tree Preservation also employ Provincial Offences Officers; and,
Whereas bylaw enforcement is one of the most high-profile services maintained by the City; and,
Whereas bylaws are typically enforced on a complaint/reactive basis, rather than pro-actively, such that enforcement is uneven across the City; and,
Where property standards and sign bylaws in the City’s Heritage Conservation Districts are honoured more in the breach than in the observance; and,
Whereas observance of property standards regulations across the City is perceived by many residents to have been declining for many years; and,
Whereas there were hundreds of open bylaw cases prior to the COVID19 pandemic; and,
Whereas the COVID19 pandemic has increased the backlog of open bylaw cases; and,
Whereas many bylaw infractions occur outside of the regular working hours for some City staff such as Tree Preservation staff ; and,
Whereas the Bylaw and Regulatory Services Division and other City in-field staff do not have access to a centralized dispatch system; and,
Whereas it is appropriate to conduct periodic reviews of municipal services to ensure effective, efficient and responsive service delivery;
Now therefore be it resolved that Markham City Council directs staff to commission an independent, third-party review of Bylaw and Regulatory Services; and,
That this review include, but not be limited to, the following:
- Best practices among other bylaw enforcement operations in Ontario and elsewhere;
- Optimal organizational structure;
- Per capita staffing levels;
- Case backlogs;
- Weekly hours of service;
- Dispatch systems;
- Proactive vs reactive enforcement;
- The roles of other City and Regional field staff in identifying and reporting bylaw contraventions;
- Options for the employment of private security contractors;
- Implications for union contracts and relations;
- Costs for various increased service levels; and,
That staff, including the new Manager and Assistant Manager of Bylaw and Regulatory Services, be requested to review the above-noted areas, to identify items that they can address internally in the short term and to determine if there are any additional items that should be included in the review; and,
That staff explore the opportunity to apply to the Province’s Audit and Accountability Fund (Intake 3), to fund the review, and that staff report back to Development Services Committee on October 25, 2021 on the Fund application; and,
That should the City not be successful in obtaining funds from the Province’s Audit and Accountability Fund, that the City allocate funds as part of the 2022 Capital Budget, for the Bylaw and Regulatory Services Review; and,
That the final report on the Review of Bylaw and Regulatory Services include recommendations for improvements and the implementation costs associated with same; and,
That the final report be presented to Council in the second quarter of 2022 at the latest if funded from the 2022 Capital Budget or the third quarter of 2022 if funded through the Province’s Audit and Accountability Fund; and further,
That staff be directed to do all things necessary to give effect to this resolution.